TidyGroom - (FAQ)
Welcome to the TidyGroom FAQ page! We've compiled answers to some of the most common questions our customers ask. If you can't find the answer you're looking for, please don't hesitate to Contact Us.
About Our Products
TidyGroom specializes in high-quality grooming gadgets and personal care products for men. Our range includes electric shavers, beard trimmers, hair clippers, dental care devices, ear care solutions, innovative personal hygiene tech, and essential shaving accessories. We focus on bringing you the latest technology to enhance your grooming routine.
Absolutely. We source our products from reputable manufacturers and authorized distributors. Quality is a top priority at TidyGroom, and we stand by the authenticity and performance of everything we sell.
Yes, most of our electronic grooming gadgets come with a manufacturer’s warranty. The specific warranty period and terms can be found on the individual product page or in the product documentation. Please retain your proof of purchase for any warranty claims.
Each product page on our website has detailed descriptions, features, and specifications. We also plan to have a “Grooming Hub” with articles and guides to help you make informed decisions. If you need personalized advice, feel free to reach out to our customer support team.
We offer a range of products, some of which are specifically designed for sensitive skin. Please check the product descriptions for details. If you have specific concerns, we recommend consulting the product information or contacting us for advice.
Ordering & Payment
Placing an order is simple:
1. Browse our product categories and select the items you wish to purchase.
2. Add the items to your shopping cart.
3. Proceed to checkout.
4. Fill in your shipping and billing information.
5. Choose your preferred payment method and complete the payment.
6. You will receive an order confirmation shortly after.
We accept a variety of payment methods common in Saudi Arabia, including major credit cards (Visa, MasterCard), Mada, and potentially other local payment options. Available payment methods will be displayed at checkout.
If you need to change or cancel your order, please contact our customer support team as soon as possible. If the order has not yet been processed or shipped, we will do our best to accommodate your request. Once an order is shipped, it cannot be canceled but may be eligible for return according to our Returns Policy.
Shipping & Delivery
Yes, we aim to deliver to all major cities and most regions across the Kingdom of Saudi Arabia. Delivery to remote areas might take longer. You can confirm delivery to your specific address during the checkout process.
Delivery times typically range from 2-5 business days for major cities and 5-10 business days for other areas within Saudi Arabia, once the order has been processed. You will receive a tracking number once your order is shipped. Please note that delivery times are estimates and can be affected by public holidays or unforeseen circumstances.
Once your order is shipped, you will receive an email with a tracking number and a link to the courier’s website where you can track your package’s progress. You can also track your order status through your TidyGroom account if you created one.
Returns & Exchanges
We want you to be satisfied with your TidyGroom purchase. We accept returns for most items within 7 or 14 days of receipt, provided they are unused, in their original packaging, and in a resalable condition. Some items, like personal hygiene products, may have specific return conditions due to hygiene reasons. Please refer to our full Returns & Exchange Policy for detailed information.
To initiate a return, please contact our customer support team with your order number and the reason for the return. They will guide you through the process.
We apologize for any inconvenience. If you receive a damaged, defective, or incorrect item, please contact our customer support within 480 hours of receiving your order. We will arrange for a replacement or refund as appropriate. Please provide photos of the damaged or incorrect item if possible.