TidyGroom Privacy Policy
Welcome to TidyGroom (“we,” “us,” “our”). We are committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and protect your personal data when you visit our website (the “Site”), purchase our products, or otherwise interact with us. This policy is intended to comply with applicable data protection laws, including those relevant to our customers in the Kingdom of Saudi Arabia.
Please read this Privacy Policy carefully. By using our Site and services, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect various types of information from and about users of our Site, including:
Personal Information: This is information that can be used to identify you directly or indirectly.
Contact Information: Such as your name, email address, phone number, shipping address, and billing address.
Account Information: Such as your username, password, and purchase history if you create an account with us.
Payment Information: Such as credit/debit card details or other payment method information. Please note: we typically use third-party payment processors and do not store full payment card details on our servers.
Communications: Records and copies of your correspondence if you contact us (e.g., emails, chat messages).
Marketing Preferences: Your preferences for receiving marketing communications from us.
Non-Personal Information (Usage Data): This is information that does not directly identify you but relates to your use of our Site.
Device Information: Such as your IP address, browser type, operating system, device identifiers, and mobile network information.
Usage Details: Such as details of your visits to our Site, traffic data, logs, referring/exit pages, date and time of your visit, error information, clickstream data, and other communication data and the resources that you access and use on the Site.
Location Data: We may collect general location data (e.g., based on your IP address) or more precise location data if you grant us permission (e.g., for shipping purposes).
How We Collect Information:
Directly from You: When you provide it to us by filling in forms on our Site, creating an account, placing an order, subscribing to our newsletter, responding to surveys, or communicating with us.
Automatically: As you navigate through the Site. Information collected automatically may include usage details, IP addresses, and information collected through cookies, web beacons, and other tracking technologies.
From Third Parties: For example, our business partners, payment processors, or analytics providers.
2. How We Use Your Information
We use the information we collect for various purposes, including:
To Provide and Manage Our Services:
To present our Site and its contents to you.
To process and fulfill your orders, including managing payments, shipping, and returns.
To create and manage your account.
To provide you with customer support and respond to your inquiries.
To Improve Our Services:
To understand how our users access and use our Site and products, both on an aggregated and individualized basis.
To improve our Site, products, and services, and for research and development purposes.
For Marketing and Advertising:
To send you marketing communications, special offers, and promotions that may be of interest to you, in accordance with your preferences and applicable law.
To personalize your experience on our Site by presenting products and offers tailored to you.
For Legal and Security Purposes:
To comply with applicable legal obligations, including requests from public and governmental authorities within or outside your country of residence.
To protect our rights, privacy, safety, or property, and/or that of our affiliates, you, or others.
To prevent, detect, and investigate potentially prohibited or illegal activities, including fraud and security breaches.
For Business Operations:
For data analysis, audits, developing new products, enhancing, improving or modifying our services, identifying usage trends, and operating and expanding our business activities.
3. How We Share Your Information
We do not sell your personal information. We may share your information in the following circumstances:
Service Providers: With third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf, such as payment processing, order fulfillment and shipping, data analysis, email delivery, hosting services, customer service, and marketing assistance. These service providers are contractually obligated to protect your information and use it only for the services they provide to us.
Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
Legal Requirements: If required to do so by law or in the good faith belief that such action is necessary to: (a) comply with a legal obligation or government request (including in response to public authorities to meet national security or law enforcement requirements, particularly in Saudi Arabia); (b) protect and defend our rights or property; (c) prevent or investigate possible wrongdoing in connection with the Services; (d) protect the personal safety of users of the Services or the public; or (e) protect against legal liability.
With Your Consent: We may disclose your personal information for any other purpose with your consent.
4. Data Security
We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. These measures aim to protect your data from loss, misuse, unauthorized access, disclosure, alteration, and destruction.
However, please remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
5. Data Retention
We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
6. Your Rights and Choices
Depending on your jurisdiction (including for residents of Saudi Arabia under the PDPL), you may have certain rights regarding your personal information. These may include the right to:
Access: Request access to your personal information.
Correction (Rectification): Request correction of inaccurate or incomplete personal information.
Deletion (Erasure): Request deletion of your personal information, subject to certain exceptions.
Restrict Processing: Request restriction of our processing of your personal information.
Data Portability: Request to receive your personal information in a structured, commonly used, and machine-readable format.
Object to Processing: Object to our processing of your personal information, particularly for direct marketing purposes.
Withdraw Consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent.
Lodge a Complaint: You have the right to lodge a complaint with a relevant data protection authority about our collection and use of your personal information. For individuals in Saudi Arabia, this would be the Saudi Data & AI Authority (SDAIA) or its designated body.
To exercise any of these rights, please contact us using the details provided in the “Contact Us” section below. We will respond to your request in accordance with applicable data protection laws. We may need to verify your identity before processing your request.
7. Cookies and Tracking Technologies
We use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Policy.
8. International Data Transfers
Your information, including personal data, may be transferred to – and maintained on – computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. If you are located in Saudi Arabia and your information is transferred outside the Kingdom, we will take appropriate steps to ensure that your personal data receives an adequate level of protection in accordance with Saudi Arabian law and this Privacy Policy. This may include implementing standard contractual clauses or relying on adequacy decisions where applicable.
9. Children’s Privacy
Our Site and services are not intended for individuals under the age of 18 (or the relevant age of majority in your jurisdiction). We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without verification of parental consent, we will take steps to remove that information from our servers. If you believe that we might have any information from or about a child, please contact us.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time in response to changing legal, technical, or business developments. When we update our Privacy Policy, we will take appropriate measures to inform you, consistent with the significance of the changes we make. We will obtain your consent to any material Privacy Policy changes if and where this is required by applicable data protection laws.
You can see when this Privacy Policy was last updated by checking the “Last Updated” date displayed at the top of this Privacy Policy.
11. Contact Us
If you have any questions, comments, or concerns about this Privacy Policy or our data practices, or if you would like to exercise any of your rights, please contact us at:
TidyGroom
Email: privacy@tidygroom.com
Disclaimer: This Privacy Policy is a template and is not a substitute for legal advice from a qualified professional. You should consult with a legal expert familiar with data protection laws in Saudi Arabia (such as the PDPL) and other relevant jurisdictions to ensure your full compliance